NI Help

Since I work a lot with different instruments and don't have the luxury of completely learning the ins-and-out of one product, I rely on a companies help functions to get my job done.

Lately I've been integrating some Agilent RF equipment into a test set. I now have a much better appreciation of NI help. I've always felt like NI has some of the best technical help around, examples, and documentation but I've come to appreciate it even more.

I'm trying to use TestStand to control an automated test on an RF Signal Generator, RF Power Meter, and an RF Switch, all from Agilent but having trouble. Agilent really is trying to help but still have a really long way to go to get close to NI help. When I had problems I entered a couple of on-line help requests but received no responses. I had to call the local sales rep to get the e-mail of a tech rep. I have been e-mailing him and he has been helpful in a limited way. I did get the manual web sequence to control the RF Switch, but for automated tests, that doesn't mater.

The RF signal generator was easy because I've used it before and figured out it's quirks. The examples for the RF Power meter had nothing to do with actually reading power, hmmm. When I made calls to the driver functions, they came back with error messages that gave no hint at what was needed. The funcion panel help gave no hint at what the parameters were looking for. I wound up using some low level SCPI commands in combination with the driver functions. I couldn't get it to work with all SCPI or all driver functions.

As for the RF Switch, the examples seem to include calls to driver functions for many different switch types. For my RF switch, the driver functions generate a lot of "Not supported" error messages. But it was very hard to figure out what is supported or what calls I could make. Also, once I loaded the Agilent IO Drivers (which are required for the system to even see their switch) the Pickering switches disappeared from the PXI chassis, at least from a logical standpoint. I still haven't figured that one out.

It's been a week and a half trying to get the RF interconnections to work. I think I'm close but compared to the NI instruments, it's taken way to long.

Using Agilent instruments has given me more of an appreciation for how good NI help, discussion boards, phone help, and e-mail help really are. I especially want to thank Joel Garner, NI Sales Engineer extraordinaire, for his help.